Privacy Policy

Last updated: 3 May 2026

1. Overview

Double J Global Pte. Ltd. respects the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information in connection with our website, customer transactions, service access, compliance review, and customer support.

2. Information We May Collect

• Basic identity and contact information, such as name, email address, phone number, billing address, and country.
• Business information, such as company name, registration number, beneficial owner information, authorized signatory details, and business documents.
• Transaction information, such as order details, invoice records, payment confirmation, service access records, and refund or dispute records.
• Verification information, such as identity documents, proof of address, source-of-funds information, or supporting commercial documents where required.
• Technical information, such as IP address, device information, browser type, timestamps, cookies, and website usage data.

3. How We Use Information

• To process orders, issue invoices, confirm payments, and deliver digital service access.
• To provide customer support and respond to billing, access, refund, or compliance inquiries.
• To conduct fraud prevention, sanctions screening, risk review, and transaction monitoring.
• To maintain records and comply with legal, regulatory, tax, audit, and payment partner requirements.
• To protect Double J Global, customers, vendors, and payment partners from unauthorized or unlawful activity.

4. Sharing of Information

We may share limited information with trusted service providers where necessary for service delivery, payment processing, fraud prevention, compliance review, hosting, customer support, or legal obligations. These may include payment processors, contracted technology vendors, compliance screening providers, professional advisors, and competent authorities where legally required. We do not sell personal information.

5. Payment Data

Full payment card details are handled by authorized payment processors through secure infrastructure. Double J Global does not intentionally store full card numbers or security codes.

6. Cross-Border Transfers

Due to the international nature of digital services, personal information may be processed or transferred across jurisdictions. Where required, we apply reasonable safeguards for such transfers.

7. Security

We apply reasonable technical and organizational measures to protect personal information from unauthorized access, alteration, disclosure, or loss. Access is limited to personnel or service providers who need the information for legitimate business or compliance purposes.

8. Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including legal, tax, audit, dispute, payment, and compliance recordkeeping obligations. Certain transaction and verification records may be retained for at least five years where required or appropriate.

9. Your Rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information. Some information may need to be retained where required for legal, compliance, fraud prevention, or recordkeeping reasons.

10. Contact

For privacy inquiries, contact:
Double J Global Pte. Ltd.
2 Venture Drive, #19-21 Vision Exchange, Singapore 608526
Email: legal@doublej-global.com