Refund & Cancellation Policy

Last updated: 3 May 2026

1. Overview

This policy explains when purchases of digital service access, online platform features, and closed-loop service credits from Double J Global Pte. Ltd. may be cancelled or refunded.

2. Digital Service Nature

Most purchases involve prepaid access to digital services or credits that may be made available shortly after payment confirmation. Because digital access can be delivered immediately, transactions are generally final once the service access or credits are issued.

3. General Refund Position

Purchases are generally non-refundable after processing and service delivery, except where required by applicable law or where Double J Global approves a refund under this policy.

4. Refunds May Be Considered For

• Duplicate payment for the same order.
• Payment processing error confirmed by Double J Global or the payment processor.
• Unauthorized transaction confirmed after investigation.
• Technical issue that prevents service access and cannot be reasonably resolved.
• Incorrect billing amount caused by Double J Global.

5. Non-Refundable Situations

• Change of mind after purchase.
• Partial or full use of the purchased service, access, or credits.
• Customer misunderstanding where the service description, restrictions, or terms were displayed before payment.
• Failure to provide required verification documents.
• Violation of our Terms, compliance requirements, or prohibited-use rules.

6. Refund Request Process

Refund requests should be submitted within seven days of the transaction date unless a longer period is required by law. Requests must include the customer name, invoice or transaction reference, payment date, amount, and reason for the request.

7. Review and Processing

We may request additional information before approving a refund. Approved refunds will usually be issued to the original payment method. Processing time may vary depending on the payment processor, card issuer, bank, and currency conversion process.

8. Chargebacks and Disputes

Customers should contact Double J Global first so that we can review and resolve billing or service access issues. Unauthorized, abusive, or fraudulent disputes may result in service suspension, account review, and reporting to payment partners or competent authorities where appropriate.

9. Contact

Refund requests: legal@doublej-global.com
Double J Global Pte. Ltd.
2 Venture Drive, #19-21 Vision Exchange, Singapore 608526